Alarm Maintenance

Annual intruder alarm maintenance packages

A maintenance contract will ensure that your intruder alarm is inspected and tested regularly, and can often pre-empt issues with your alarm system which would otherwise require an emergency call-out. As a contract customer, you are also guaranteed a response to an emergency call within 4 hours.Even if your burglar alarm was installed by another company, we are happy to take over and maintain any kind of security system. A take over fee applies which covers an engineer visiting your property to inspect, test and reprogramme your alarm. But as all of our engineers are trained to service a wide range of intruder alarm products, you can rely on us to deal quickly and efficiently with any existing faults and issues you may be experiencing, and to keep your alarm system working. Alarm maintenance is renewed annually, so you will never find yourself tied in to a contract if you don’t feel that our service delivers good value for money:

Remote servicing of intruder alarms

Where your intruder alarm is connected to a telephone line, we can carry out remote diagnostics and servicing. This dramatically improves the speed and efficiency of our alarm maintenance service as we can invariably fix problems without the need to dispatch an engineer to your site.

The highest standards in alarm maintenance

We only use equipment of the highest quality, and all of our systems meet the requirements set out in the European EN50131 and SR40 Standards. We are members of the National Security Inspectorate (PSA).

What will the engineer do during the annual maintenance visit?

The annual preventative maintenance visit is carried out in accordance with European Standards EN50131 and includes the following 10-point check:

1. Check installation, location and siting of all equipment and devices against specification.
2. Check operation of all detection devices.
3. Inspect all flexible connections.
4. Check mains and stand-by battery power supplies, including charging rates.
5. Check control unit for correct operation.
6. Check remote signaling equipment physical connections.
7. Test remote signaling equipment communications to the Alarm Receiving Centre. (Applicable to monitored alarm systems only).
8. Check all audible warning and alarm devices.
9. Check system is fully operational.
10. Provide a signed engineer’s report.

We’ve provided this brief guide below to help prevent false alarms.

• Ensure that authorised users have been fully instructed on how to operate the system.
• Always use the designated entry/exit routes when entering and leaving the building.
• Check that all personnel have either left the building or are in an unprotected area. Ensure that all windows and doors are closed and secure before setting the alarm. A walk round the protected area is the only effective way of doing this.
• Ensure that the protected areas are free of any potential movement i.e. small animals, loose blinds, decorations and swinging signs etc.
• Check that there is nothing obstructing the detection devices.
• Ensure that automatically controlled electrical equipment e.g. air-conditioning, fan heaters, refrigerators etc. do not affect the performance of the alarm system.
• Take care not to obstruct the security sensors with changing levels of stock in storage and be sure to stack it securely to avoid any unstable motion.
• Ensure that you deactivate the alarm within the time allocated and before entering secured areas.
• Be sure to inform the Alarm Receiving Centre (ARC) if you intend to open/close the premises outside the usual agreed times (if applicable).
• False alarms should be carefully investigated and appropriate measures taken to avoid similar incidents.
• Ensure that your system receives regular maintenance checks.
• Always advise your security service provider when carrying out alterations to your building that might affect the operation of your system.
• Remember that excessive false alarms will normally give rise to police response being withdrawn. This may affect your insurance cover and in the event of such a withdrawal you should consult your insurer straight away.